Privacy Policy
Your privacy matters to us. Learn how Smartiqz protects, collects, and manages your personal information with complete transparency.
Last Updated: December 15, 2024
Introduction
At Smartiqz, we understand that your personal information is valuable and deserves protection. This comprehensive privacy policy explains exactly how we collect, use, store, and safeguard your data when you visit our website at elevanaglobal.com or use our financial services.
We believe in complete transparency about our data practices. This policy covers all aspects of our data handling procedures, your rights as a user, and how you can control your personal information. By using our services, you agree to the collection and use of information in accordance with this policy.
Important: We are committed to protecting your privacy and will never sell your personal data to third parties for marketing purposes.
Information We Collect
We collect several types of information to provide and improve our financial services. Understanding what data we gather helps you make informed decisions about using our platform.
Personal Identification Information
This includes your name, email address, phone number, postal address, and government-issued identification numbers when required for financial services compliance.
Financial Information
Bank account details, credit history, income information, and transaction data necessary to provide our cost-effective financial solutions and assess eligibility.
Technical Data
IP addresses, browser type, device information, cookies, and website usage patterns to improve our platform's functionality and security.
Communication Records
Records of your communications with our support team, including emails, chat logs, and phone calls for quality assurance and service improvement.
We only collect information that is necessary for providing our services or required by law. You have control over what information you provide, though some data is essential for us to offer our financial services effectively.
How We Use Your Information
Your information serves specific purposes that directly benefit your experience with Smartiqz. We use your data to provide personalized financial solutions, ensure security, and comply with regulatory requirements in Israel and internationally.
Primary Uses: Processing financial applications, conducting credit assessments, providing customer support, preventing fraud, and improving our services based on user behavior and feedback.
Secondary Uses: Sending important account updates, notifying you about new cost-effective solutions that match your profile, and conducting internal analytics to enhance our platform's performance.
We never use your personal information for purposes beyond what's outlined in this policy without obtaining your explicit consent first. Marketing communications are always optional, and you can unsubscribe at any time.
Data Sharing and Third Parties
We work with trusted partners to deliver comprehensive financial services, but we maintain strict controls over how your data is shared and used by third parties.
Financial Partners: We share necessary information with banks, credit agencies, and payment processors to facilitate transactions and verify your identity. These partners are bound by confidentiality agreements and regulatory requirements.
Service Providers: Technical service providers, cloud storage companies, and analytics services may access your data solely to support our operations. They cannot use your information for their own purposes.
Legal Requirements: We may disclose your information when required by Israeli law, court orders, or to protect against fraud and security threats. We will notify you of such disclosures unless prohibited by law.
We never sell your personal data to marketing companies or allow third parties to use your information for their own commercial purposes.
Your Privacy Rights
As a user of Smartiqz services, you have comprehensive rights regarding your personal data. We've made it easy to exercise these rights through clear procedures and dedicated support.
To exercise any of these rights, contact our privacy team using the information provided below. We'll respond to your request within 30 days and guide you through the process.
Data Security Measures
Protecting your financial and personal information is our top priority. We implement multiple layers of security using industry-leading technologies and practices.
We also implement strict access controls, ensuring only authorized personnel can access your data on a need-to-know basis. All access is logged and monitored for unusual activity.
Data Retention and Deletion
We retain your personal information only as long as necessary to provide our services and comply with legal requirements. Different types of data have different retention periods based on their purpose and regulatory requirements.
Account Information: Retained while your account is active and for 7 years after closure to comply with Israeli financial regulations and tax requirements.
Transaction Records: Kept for 7 years as required by financial services regulations, after which they are securely deleted unless longer retention is legally required.
Marketing Data: Deleted immediately upon unsubscribing from marketing communications, unless needed for legal compliance.
Technical Logs: Automatically deleted after 2 years unless needed for ongoing security investigations or legal proceedings.
When data is deleted, we ensure it's permanently removed from all our systems, including backups, within a reasonable timeframe. Some information may be retained in anonymized form for statistical purposes.
International Data Transfers
As Smartiqz operates internationally, your data may be transferred to and processed in countries outside Israel. We ensure all international transfers comply with applicable privacy laws and provide adequate protection for your information.
When transferring data internationally, we use approved mechanisms such as adequacy decisions, standard contractual clauses, or other legally recognized safeguards to protect your information.
Countries where your data may be processed include those within the European Union, United States (under Privacy Shield or similar frameworks), and other jurisdictions with adequate privacy protections as determined by Israeli and international authorities.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze how our site is used. You have control over these technologies through your browser settings.
Essential Cookies: Required for basic website functionality, security, and providing our services. These cannot be disabled without affecting site performance.
Analytics Cookies: Help us understand how visitors use our website so we can improve the user experience. These are optional and can be disabled.
Preference Cookies: Remember your choices and settings to provide a personalized experience during future visits.
You can manage cookie preferences through your browser settings or our cookie preference center. Disabling certain cookies may limit some website functionality but won't prevent you from accessing our core services.
Changes to This Privacy Policy
We may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We'll notify you of significant changes through email or prominent notices on our website.
Minor updates that don't materially affect your rights or our data practices may be made without individual notification, but we'll always update the "Last Updated" date at the top of this policy.
We encourage you to review this privacy policy regularly to stay informed about how we protect your information. Continued use of our services after policy updates constitutes acceptance of the revised terms.